Refund policy

At ABD, customer satisfaction is important to us. We strive to provide high-quality products and a smooth shopping experience. Please carefully review our Return & Refund Policy before completing your purchase.

By placing an order, you acknowledge our policies outlined below, subject to your rights under applicable consumer protection laws.

1. ALL SALES ARE FINAL

All purchases made through our store are considered FINAL SALE, unless otherwise explicitly stated.

  • We do not accept returns or exchanges due to a change of mind, incorrect sizing selections, personal preferences, or accidental purchases.

  • Customers are responsible for reviewing product descriptions, sizing charts, colors, and specifications before placing an order.

  • Once an order has been processed or shipped, it cannot be canceled.

  • Refunds, replacements, or other remedies will be provided where required by applicable law, including for qualifying defective, damaged, incorrect, or undelivered items.

2. PRE-ORDER ITEMS

Pre-order products are items purchased before they are available for immediate shipment.

  • Full payment is required at checkout.

  • Estimated production and shipping timelines will be provided when available.

  • Pre-orders may experience delays due to production, supplier availability, or shipping circumstances.

  • Cancellation requests may be submitted within 24 hours of purchase, provided production or fulfillment has not begun.

  • Once production has started, pre-orders are considered final sale for change-of-mind purposes.

  • Refunds will be provided if we are unable to fulfill an order, or where otherwise required by law.

3. CUSTOM & PERSONALIZED ORDERS

Custom orders are products created or modified according to customer specifications.

  • All custom and personalized orders are considered FINAL SALE once production begins.

  • Returns, exchanges, or refunds are not accepted for customer-approved designs, personalization details, or sizing errors submitted by the customer.

  • Customers must verify all customization information before approving their orders.

  • Once production has begun, modifications or cancellations cannot be guaranteed.

  • If an item arrives defective, damaged, or materially different from the approved design due to our error, please contact us for assistance.

4. DROPSHIPPING & THIRD-PARTY SUPPLIER PRODUCTS

Certain products sold through our store are fulfilled by third-party suppliers.

  • Dropshipping products are final sale for change-of-mind purposes unless otherwise stated.

  • Product availability, processing times, and shipping timelines may vary depending on the supplier.

  • Returns and exchanges are not accepted solely because an item does not meet personal preferences.

  • If an item arrives damaged, defective, or incorrect, customers should contact us directly rather than the supplier.

  • Eligible issues will be reviewed and resolved in accordance with applicable consumer protection laws.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We carefully review customer concerns involving damaged, defective, or incorrect products.

If you experience an issue, please contact us within 7 days of delivery whenever possible.

Please provide:

  • Your order number

  • A clear description of the issue

  • Photographs showing the damage, defect, or incorrect item

  • Photographs of the original packaging, if applicable

After reviewing your request, we will determine an appropriate resolution, which may include a replacement, exchange, refund, or other remedy as required by law.

The 7-day reporting period helps us investigate issues promptly but does not limit any rights provided by applicable law.

6. REFUND PROCESSING

If your refund is approved:

  • Refunds will generally be issued to the original payment method.

  • Please allow approximately 5–10 business days after the refund is processed for the funds to appear in your account.

  • Processing times may vary depending on your bank or payment provider.

  • Original shipping charges are generally non-refundable for discretionary refunds, except where required by law.

  • Any applicable refund of shipping charges or taxes will be handled in accordance with consumer protection requirements.

7. SHIPPING DELAYS & LOST PACKAGES

We work with shipping carriers and third-party suppliers to deliver orders as efficiently as possible.

  • Delivery dates are estimates unless a guaranteed delivery date is expressly provided.

  • Delays may occur due to weather, customs, supplier processing, or carrier disruptions.

  • If your package is significantly delayed, lost, or marked as delivered but not received, please contact us so we can investigate.

  • Refunds or replacements for lost or undelivered orders will be handled according to the circumstances and applicable consumer protection laws.

8. NON-RETURNABLE ITEMS

The following products are generally not eligible for change-of-mind returns or exchanges:

  • Final sale and clearance items

  • Pre-order products

  • Custom-made or personalized products

  • Clothing and accessories purchased in the wrong size

  • Dropshipping products, unless otherwise stated

  • Items damaged through misuse or improper care

These exclusions do not apply where a return, refund, or other remedy is required by law.

9. CONTACT US

If you have questions regarding your order, returns, or refunds, please contact our customer support team through the contact information provided on our website.

Include your order number and a detailed explanation of your concern to help us assist you efficiently.

10. POLICY ACKNOWLEDGMENT

By completing a purchase through our store, you acknowledge that you have reviewed and understood our Return & Refund Policy.

ABD reserves the right to update this policy as needed. Any changes will be published on our website and will not remove rights applicable to purchases already made.

Thank you for shopping with ABD. We appreciate your business and support!